Frequently Asked Questions

If you do not see your specific question answered here, please call or e-mail us.

What forms of payment do you accept?
High Tech accepts Visa, MasterCard, American Express, Checks and cash 

Do you charge sales tax for Fire departments and Rescue Squads?
If you are a Tax Free entity and have a valid Tax Exempt certificate on file with us than no we do not.

Do you sell to individuals?
Yes we sell to individuals, municipalities and other government entities.

Do you give Bulk Discounts?
Yes we do! The amount of the discount depends upon the type and number of item purchased.

Is my information secure?
Our web servers are authenticated by VeriSign so you can trust that you are doing business with High Tech Rescue. We protect the security of credit card and other sensitive information you provide online by using Secure Socket Layer (SSL) security software that encrypts such information. The security features are automatic. For example, once you've clicked the CHECKOUT button on the Shopping Cart page, your browser looks for a digital certificate to confirm that it is communicating with High Tech Once a positive ID is made, your order continues. We use VeriSign software to enable the use of digital certificates. For your security, the verification process happens in the background every time you place an order on our site. More information on the High Tech Rescue privacy policy is available upon request.

Why didn't my order ship via expedited delivery even though I paid for it?
Please ensure that your order does not contain an item that is being drop shipped from the manufacturer before selecting an expedited delivery option at checkout. If you have added a drop ship item, this will be indicated at checkout for you. When you see this message, please make sure you've selected the standard delivery option. If you have specified an expedited delivery option on a drop ship order, please contact us so we can get your account properly credited.

When I add items to my cart it says my cart is empty. Why can't I add items to my cart?
Your computer's time zone and time must be set correctly and your browser must be enabled to accept cookies for shopping at High Tech Cookies are very tiny text files that are stored on your computer when you visit certain web pages that record your preferences. High Tech uses cookies to keep track of what you have in your shopping cart and to remember you when you return to our site. They cannot harm your computer and they do not contain any personal or private information. 

Why am I being asked to re-enter my credit card number at checkout?
You may be asked to re-enter your credit card number because all required fields have not been completed on the checkout page. Even though the transaction has not yet been submitted, we NEVER retain credit card numbers anywhere on our website for your protection. Required fields include a shipping address selection, an order e-mail address and full credit card information including account number and expiration month and year. Shipping addresses must be "selected" by clicking the radio button beside the desired shipping address.

How can I check on the status of a phone order?
By registering online, status information on all orders including phone, mail, in-store as well as web, is available online. Haven't registered? It's easy! Already registered? Your entire order history is available.

Why am I being charged sales tax on your website?
The sales tax applied to your purchase is determined according to state and local laws and regulations. The specific tax rate is based upon the shipped from and shipped to information in your specific order. We are required by law to collect tax in all 50 states where sales tax is collected and High Tech Rescue does business. We turn over all monies collected to the appropriate government agencies and we are audited by these agencies on a regular basis. High Tech Rescue does not profit from the collection of sales tax.
For our tax exempt customers, state laws require us to have your signed tax exemption or resale certificate on file at our offices. We are required to charge you sales tax if we do not have this documentation.
If your agency's online purchases are being taxed and you've already qualified for tax exempt status and have your letter or certificate on file with us, please contact us so we can get this corrected.

If an item in my order is on backorder, will I be charged the regular shipping and handling charges for each package?
Shipping charges are calculated based on the total of your order, regardless of whether your order ships complete or in multiple shipments. If your order splits in partial shipments, each shipment will include shipping and handling charge that is proportional to the value of the shipment. If you add up all the partial shipping charges, you will come up with the total quoted originally. In no case will your shipping charges increase due to backorder or drop ship items.

How do I return an item? What if I don't have my packing slip?
Simply follow the instructions on the reverse side of the packing slip that comes with your order. High Tech Rescue provides a pre-addressed label for you to affix to the package. If you don't have your packing slip, download, print and complete the online form, place the item in the original packaging, then place in a second box to prevent damage. Make sure to include your name, address, order number and daytime phone so that your return can be processed. Please insure your package in case it is lost or damaged. You may also wish to send it via a delivery service that can track its return. For more information regarding our merchandise return policy, consult the website.

What do I do if I need to change or cancel my order?
If you need to make any changes to or cancel your order, please call us immediately at 888-848-6144.

Exclusive Offers

Sign up to receive special offers only available to subscribers.

Helpful Files

Click here for access to helpful forms, drawings, and worksheets.